Information We Collect
Eventrika collects account information from organizers, including name, email address, sign-in credentials, organization membership, and administrative activity needed to operate events.
When a buyer reserves or purchases tickets, Eventrika may collect buyer name, email address, phone number, selected seats or ticket quantities, order details, ticket numbers, QR/barcode identifiers, and check-in status.
How We Use Information
We use information to create and secure accounts, manage organizations and venues, process ticket reservations and orders, issue tickets, send operational messages, support event-day check-in, prevent abuse, and troubleshoot technical issues.
Payments
Card payments are processed by Stripe (stripe.com/privacy). Stripe receives the card details and billing information needed to charge the card; Eventrika receives a payment confirmation and limited metadata such as the last four digits of the card and the brand. Eventrika does not store full card numbers in its database.
Service Providers
To operate the service Eventrika shares the minimum information needed with the following providers:
- Stripe — payment processing and fraud prevention (privacy policy).
- Resend — transactional email delivery for order confirmations, ticket delivery, password resets, and support replies (privacy policy).
- Our cloud hosting provider — application hosting, database storage, and backups. Specific provider details are available on request via the support form.
Each provider only receives the data needed for its role — for example, Stripe receives payment and billing details, while Resend receives the recipient address and email body needed to deliver a message.
Retention and Security
We keep operational records while they are needed for event operations, accounting, fraud prevention, support, and legal obligations. Access to administrative areas is role-based, and protected workflows require authentication.
Your Choices
Account users can manage core account information from their account area. Buyers and organizers can request help or corrections through the support form.