Information We Collect
Eventrika collects account information from organizers, including name, email address, sign-in credentials, organization membership, and administrative activity needed to operate events.
When a buyer reserves or purchases tickets, Eventrika may collect buyer name, email address, phone number, selected seats or ticket quantities, order details, ticket numbers, QR/barcode identifiers, and check-in status.
How We Use Information
We use information to create and secure accounts, manage organizations and venues, process ticket reservations and orders, issue tickets, send operational messages, support event-day check-in, prevent abuse, and troubleshoot technical issues.
Payments
Card payment processing is handled by the configured payment provider. Eventrika does not need to store full card numbers in the application database. In production, payment credentials and webhook secrets must be configured outside tracked source files.
Service Providers
Eventrika may use infrastructure, email delivery, payment, and diagnostics providers to run the service. Those providers should only receive the information needed for their role.
Retention and Security
We keep operational records while they are needed for event operations, accounting, fraud prevention, support, and legal obligations. Access to administrative areas is role-based, and protected workflows require authentication.
Your Choices
Account users can manage core account information from their account area. Buyers and organizers can request help or corrections through the support form.