Support
Report a technical issue or send a question.
Use this form for buyer checkout issues, ticket questions, organizer access problems, or demo feedback.
Common questions
I haven't received my ticket email — what should I do?
Tickets are sent the moment payment completes. If yours hasn't arrived after a few minutes, check spam/junk and search for "Eventrika". You can also look them up any time with the email you used at checkout on the Find my tickets page. If it's still missing, send us your order number below and we'll resend it.
How do I reset my password?
Use the Forgot password link on the sign-in page. We'll email a reset link that's valid for one hour. If the reset email doesn't arrive, double-check the address on file and try again.
What's your refund policy?
Refund and exchange decisions are made by each event's organizer. Find the organizer contact on the event page, or send your order number below and we'll pass the request along.
My organization account is "pending approval" — when will I get access?
New organizer accounts are reviewed by our team, typically within one business day. You'll receive an email confirmation as soon as access is granted. If it's been longer than a business day, message us with the email address you signed up with.
Can I scan tickets at the door without internet?
The scanner needs a live connection to validate tickets and update check-in status. If you expect spotty connectivity on event day, contact us in advance so we can recommend the right setup for your venue.